Emergency tips
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📋 General Tips for All Emergencies
- Personal safety is the top priority. Never enter unsafe structures.
- Notify your insurance provider promptly — early reporting speeds up claims.
- Document everything with photos or videos before cleaning up.
- Keep damaged items until your adjuster has inspected them.
- Retain all receipts for emergency work, temporary living, or replacement items.
- Avoid DIY restoration — certified professionals use specialized equipment to prevent hidden damage.
- Maintain communication between you, your insurer, and your emergency restoration Toronto Downtown contractor.
- Request a detailed emergency property repair Toronto Midtown plan outlining scope, costs, and timelines.
- Ask about content inventory and storage if you must vacate your property.
- Confirm contractor certifications (IICRC, RIA, or equivalent).
💧 Water & Flood Damage
What to Do 
- Prioritize safety: avoid electrical hazards and contaminated water.
- Shut off the main water supply if the source is internal (e.g. burst pipe).
- Turn off electricity in affected areas, if safe to do so.
- Remove small items and valuables from wet areas.
- Blot or mop excess water on hard floors.
- Place foil or wood blocks under furniture legs to prevent staining.
- Contact DKI Toronto Midtown for full water & flood damage restoration Toronto Midtown services immediately — quick drying prevents mould.
- Our team also provides flood cleanup services in Toronto Downtown and residential flood restoration GTA.
What Not to Do 
Don’t use a regular vacuum or fans on contaminated water.- Don’t enter rooms with sagging ceilings or visible structural damage.
🔥 Fire & Smoke Damage
What to Do ✅
- Wait for the fire department to declare the area safe before entering.
- Contact your insurance company and fire damage restoration Toronto Downtown provider right away.
- Open windows and doors (if weather allows) for ventilation.
- Change HVAC filters when it’s safe to operate the system.
- Place clean towels or sheets on carpets and upholstery to limit soot transfer.
- Take photos of all affected areas and list damaged belongings.
- Empty refrigerators and freezers if power is off and leave doors open.
- Our experts specialize in commercial fire cleanup Toronto Midtown and smoke damage cleanup Toronto Downtown.
What Not to Do 🚫
❌ Don’t wash walls, painted surfaces, or fabrics — soot can be set permanently.
❌ Don’t use electrical fixtures if ceilings are wet or damaged.
❌ Don’t consume food or drinks exposed to heat, smoke, or water.
❄️ Ice, Snow, and Freeze Damage
What to Do ✅
- Check for frozen pipes — open faucets slightly to relieve pressure.
- If a pipe bursts, shut off the main water valve immediately.
- Safely clear snow and ice from roof edges, decks, or walkways if accessible from the ground.
- Use safe heating methods — maintain at least 1 meter clearance around space heaters.
- Document any ice dam or roof damage before making temporary repairs — our emergency damage restoration GTA team can assist.
What Not to Do 🚫
❌ Don’t use open flames or torches to thaw pipes.
❌ Don’t climb on icy roofs or ladders.
🌪️ Storm, Wind & Impact Damage
What to Do ✅
- Prioritize safety: avoid electrical hazards and contaminated water.
- Shut off the main water supply if the source is internal (e.g. burst pipe).
- Turn off electricity in affected areas, if safe to do so.
- Remove small items and valuables from wet areas.
- Blot or mop excess water on hard floors.
- Place foil or wood blocks under furniture legs to prevent staining.
- Contact DKI Toronto Midtown for storm damage repair Toronto Midtown and wind & storm damage restoration Toronto Downtown immediately — quick drying prevents mould.
- We also handle commercial storm damage restoration GTA and impact damage restoration Toronto Downtown.
What Not to Do 🚫
❌ Don’t use a regular vacuum or fans on contaminated water.
❌ Don’t enter rooms with sagging ceilings or visible structural damage.
☣️ Asbestos & Mould Contamination
What to Do ✅
Leave the area immediately if you suspect asbestos or mould exposure.
- Avoid disturbing walls, ceilings, flooring, or insulation that may contain asbestos.
- Close doors and restrict access to the affected or contaminated area.
- Contact a certified asbestos and mould remediation company in Toronto Midtown for proper inspection, testing, and safe removal.
- Inform your insurance provider, as professional asbestos or mould remediation may be covered under your policy.
- DKI provides professional mould removal in Toronto Downtown and asbestos abatement services across the GTA, following all safety regulations.
What Not to Do 🚫
❌ Don’t clean, vacuum, or touch suspected asbestos or mould.
❌ Don’t run fans or HVAC systems — they can spread spores or fibers.
📦 Content Management & Restoration Emergencies
What to Do ✅
- Avoid moving heavily damaged or wet items until professionals assess them.
- Separate salvageable items from debris if it’s safe to do so.
- Document all damaged contents with photos, serial numbers, and approximate values.
- Keep receipts for replacement items and temporary storage.
- Allow restoration professionals to handle contents cleaning & restoration Toronto Downtown and personal property restoration GTA.
- We also offer contents recovery services Toronto Midtown and commercial contents restoration Toronto Downtown.
What Not to Do 🚫
❌ Don’t discard affected items prematurely — many can be restored.
❌ Don’t attempt to clean smoke- or mould-damaged items yourself.
🚓 Vandalism & Break-In Damage
What to Do ✅
- Ensure personal safety first. If an intruder may still be present, leave the area immediately.
- Call the police and wait for officers to clear the property before entering.
- Obtain a police report number — your insurer will need this.
- Take photos or videos of all visible damage before making any repairs or cleanup.
- Secure the property:
- Board up or cover broken windows and doors.
- Change locks if keys are stolen.
- Contact your insurance provider to report the loss.
- Contact DKI Toronto Midtown for vandalism and break-in restoration Toronto Downtown, including emergency board-up services Toronto Midtown.
- We also provide commercial vandalism damage repair GTA and residential break-in restoration Toronto Downtown.
What Not to Do 🚫
❌ Don’t throw away damaged items before they’re documented.
❌ Don’t clean or fix anything until the police and adjuster have inspected.
📞 When Disaster Strikes — We’re Here 24/7
Professional response reduces damage, speeds recovery, and protects your investment.
Contact Us. Your Local Restoration Experts:
DKI TORONTO MIDTOWN
24/7 Emergency Response | 416.726.8354
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DKI Toronto Midtown – 24/7 Full-Service Property Restoration You Can Trust.
When disaster strikes, DKI Toronto Midtown is ready to respond—24 hours a day, 7 days a week, 365 days a year. With over 30 years of restoration experience, our IICRC-certified technicians provide fast, professional, and compassionate service to help you recover from water damage, fire damage, storm damage, or mould remediation.
From the first call, your dedicated Project Manager will manage every step of the restoration process—ensuring clear communication, timely updates, and quality results. We combine industry-leading technology with a human-first approach, restoring not only your property but also your peace of mind.
At DKI Toronto Midtown, we’re more than a restoration company—we’re your trusted partner in rebuilding homes, businesses, and communities after disaster.